Privacy Policy

1. Data Collection

At WiRiSoft, we collect information necessary to provide our FinTech and Commerce services. This includes personal identifiers for WiRiPouch account verification (Know Your Customer / KYC) and transaction metadata for WiRiPOS operational efficiency.

• Contact Information (Name, Email, Phone number)
• Financial and transactional records
• Device, operating system, and browser metadata
• Government-issued identification (National ID, Passport, or Driver’s License)
• Selfie or facial verification photographs for biometric matching
• Proof of residential address documents

Identity verification (KYC) data is collected strictly for fraud prevention, risk management, and compliance with local and regional financial regulations. This information is required before enabling active wallet or merchant payment features and is never used for marketing or promotional profiling.

2. Mobile Application Permissions

To facilitate secure identity processing and payment workflows, the WiRiPouch mobile application natively requests access to explicit device capabilities. These features are only accessed when actively triggered by user interaction:

• Camera: Utilized strictly to capture real-time selfie photographs and scan physical government identity documents for regulatory onboarding pipelines.
• Storage / Media Files: Utilized to allow users to securely browse and upload saved electronic documents, such as localized proof of address or corporate registries.
• Device State & Metadata: Utilized to uniquely identify hardware configurations to mitigate automated security threats, prevent unauthorized multi-device terminal login attempts, and safeguard transactions.

3. How We Use Your Information

We use collected information to operate, maintain, and improve the WiRiSoft ecosystem. Your data enables us to deliver secure financial services while complying with applicable regulations.

• Create and manage WiRiPouch user accounts
• Verify user identity through standard KYC processes
• Enable secure digital wallet functionality and point-of-sale routing
• Process reward point payments with partner merchants
• Detect, prevent, and mitigate fraudulent activity or system abuse
• Improve core system performance, cybersecurity posture, and user experience
• Comply with financial auditing, legal disclosures, and regulatory frameworks

4. Data Sharing

WiRiSoft does not sell, lease, or rent your personal information to third parties. Data is shared strictly on a need-to-know basis and only where necessary to provide core services or meet immediate legal obligations.

• Authorized partner merchants for instant transaction fulfillment
• Identity verification and specialized KYC cloud service providers
• Regulated infrastructure providers (hosting, transactional messaging, analytics)
• Licensed financial institutions and state regulators where explicitly required by law

All external third-party partners are contractually mandated to preserve absolute data confidentiality and are restricted from utilizing information for any unauthorized purposes.

5. Data Retention

We retain personal data only for as long as necessary to fulfill operational service delivery, corporate auditing, and explicit regional financial regulatory requirements.

• Account profile parameters are retained while your user account remains active.
• Core ledger transaction metadata is preserved indefinitely for auditing, dispute mediation, and ledger compliance.
• Identity verification (KYC) documents may be held within secure offline environments for legally mandated periods following formal account termination.

6. Account and Data Deletion

WiRiSoft fully supports our users' rights to manage their digital footprint. You may initiate an account deletion request directly inside the WiRiPouch mobile application settings panel, or by contacting our operations group atprivacy@wirisoft.com.

Upon verification of an account closure instruction, your profile records and authentication credentials will be systematically deleted or permanently anonymized within our active production databases. However, please note that as an enterprise financial technology provider, certain critical ledger entries, compliance logs, and historical identity documents will be securely isolated and retained for the minimum durations dictated by local anti-money laundering (AML) and financial service rules, after which they will be completely destroyed.

7. Rewards Points & Transactions

During targeted technical piloting and merchant promotional phases, WiRiPouch may utilize internal reward tokens or system testing points. These entries are generated purely for behavioral validation purposes and do not represent sovereign fiat currencies, stored financial values, or legal tender.

Reward points can only be acquired, validated, or cleared within designated, sandbox-approved partner merchant locations. WiRiSoft maintains absolute discretion to amend, purge, or discontinue promotional point systems at any time without financial liability.

8. Security Protocols

We implement highly isolated environments for application data processing, strict role-based access layers, cryptographic hashing routines, and continuous perimeter threat monitoring. KYC artifacts and user biometric profiles are isolated in dedicated, encrypted files with heavily restricted system access, accessible only by authorized compliance platforms.

9. FinTech & Financial Compliance

As a technological contributor focused on engineering digital financial infrastructure for the African economy, we remain aligned with prevailing anti-money laundering (AML), combating the financing of terrorism (CFT), and standard KYC rules. User profiles may be cross-checked in partnership with licensed verification networks solely to fulfill state compliance and operational mandates.

10. Your Rights

You retain complete rights to access your collected files, request modifications to inaccurate profiles, or file deletion entries subject to overriding banking regulations. For formal inquiries regarding your record profile within the WiRiSoft enterprise network, please prompt our compliance group at:privacy@wirisoft.com.

11. Children’s Privacy

The WiRiPouch application ecosystem is not designed for or targeted to individuals under the age of 18. We do not knowingly monitor, process, or accumulate data from minors. If we detect that an individual under 18 has submitted credentials without verified parent/guardian consent, we will expeditiously wipe the records from our network.